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Case Studies

Proof. Possibility. Progress.

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At THRIVE, we believe that transformation should speak for itself.

That’s why we don’t just talk about data strategy—we show what it looks like in action.

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From member friction to member fulfillment. From overwhelmed to empowered. From isolated data points to enterprise-wide impact. These are the stories of credit unions that chose to activate their data with purpose—and discovered what’s possible when strategy meets execution.

Each case study highlights a unique journey:

✔ Turning insights into action

✔ Driving measurable member value

✔ Creating data-literate teams

✔ Building scalable frameworks that fuel long-term innovation

If you’re wondering what’s next for your data journey, start here. These aren’t just success stories—they’re proof that your credit union can do this, too.

Explore what’s possible with THRIVE by your side.

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First City 

Challenge: First City knew they needed to leverage their member data but lacked a strategy and clarity on how to begin.

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Solution: THRIVE developed a 5-year roadmap using live transaction data, uncovering member needs, internal capability gaps, and growth opportunities — all aligned to business strategy.

Results:

  • Scorecard revealed clear gaps — and clear opportunities

  • Uncovered high-value opportunities like solar lending

  • Used roadmap to hire a new CIO and align executive team

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Royal

Challenge: Despite strong infrastructure, Royal struggled to empower front-line staff to use data to solve business problems.

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Solution: THRIVE launched data literacy programs, facilitated design thinking sprints, and built a five-year roadmap focused on friction resolution, innovation, and productization.

Results:

  • Teams solved internal problems using data within weeks

  • Quick wins included an improved intranet based on usage data

  • Culture shift toward data-led innovation across departments

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UNCLE

Challenge: UNCLE’s first data roadmap required seven data scientists — a non-starter. They needed an actionable, scalable solution.

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Solution: THRIVE’s THRIVE90 delivered fast, practical insights from existing member data, built a data strategy without new hires, and launched a Member Innovation Lab.

Results:

  • Solved key member frictions in 90 days

  • Created three cross-functional teams to drive innovation

  • Monthly coaching keeps momentum going

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Corning

Challenge: Despite strong analytics tools, data wasn’t being used across departments to its full potential.

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Solution: THRIVE introduced a critical thinking and agile execution framework that empowered employees to identify and solve member friction points.

Results:

  • Three cross-functional teams solved key problems

  • Improved decision-making confidence and collaboration

  • Sparked organization-wide capability in critical thinking

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Solarity

Challenge: Solarity wanted more than just data infrastructure — they needed a strategic foundation to guide their investment in technology and member experience.

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Solution: Through THRIVE’s Data Activation Series, Solarity uncovered its “why,” established a Member Center of Excellence, and activated cross-functional teams to reduce friction and improve member satisfaction.

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Results:

  • 12+ member-centric initiatives launched in Year 1

  • Reduced member wait times, increased employee training, and seamless tech integration

  • Improved Products Per Member, Member Satisfaction, and employee data access

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