Curiosity is a beautiful thing. It drives your staff to ask questions, to dig into trends, to want better for your members. But curiosity...

Let’s face it—friction is the silent killer of member satisfaction and employee morale. It shows up as long wait times, confusing...

Most credit union strategies begin with the best intentions: better service, stronger growth, happier members. But too often, those goals...

As we reach the midpoint of the year, it’s time for credit union leaders to take a clear-eyed look at one question: Is your data working...

There’s a common misconception circulating in boardrooms and brainstorms across the credit union industry: that artificial intelligence...

In the age of artificial intelligence, the credit union movement is at an extraordinary inflection point. Every day, we encounter...

Is Your Credit Union AI Ready? Here’s What You Need to Know for 2025 and Beyond Artificial intelligence is no longer a futuristic concept...

Your credit union wants to deploy an AI chatbot  for internal staff support, enable CRM and email automation , or even embed a locale...

Dog Sledding In Denali, AK Recently, I found myself bundled in layers, standing on a narrow sled, holding tightly to handlebars, with six...

Data is one of the most powerful assets a credit union possesses. However, data alone doesn’t create impact. It’s the insights derived...

In their insightful article, " Generate Value From GenAI With 'Small t' Transformations ," MIT Lecturers Melissa Webster and George...

The cooperative model is the foundation of Credit Unions. It drives growth, relevance, and resilience because it focuses on serving three...

Amazon has once again expanded its reach by venturing into the world of used car sales through Amazon Autos. With this new platform,...

Looking for a deeper dive into this topic? Check out this CU Broadcast interview where Mike Lawson and I break it all down. The credit...

In the gaming industry, data readiness is the ultimate power-up —fueling engagement, driving revenue, and delivering seamless...

Why Data Readiness is the Key to AI Success AI is often seen as a magic bullet—a futuristic solution promising smarter decision-making,...

Imagine a member calling your credit union with an issue. Now, imagine that issue being resolved in just one interaction—no transfers, no...

March is Women’s Month—a time to celebrate the invaluable contributions of women across all sectors and to reflect on how we can continue...

It’s official: 90% of fintechs  don’t see credit unions as competitors. Instead, they see credit unions as collaborators —partners in...

Why Data Readiness is the Key to AI Success AI is often seen as a magic bullet—a futuristic solution promising smarter decision-making,...