Updated: Jan 25
The four key drivers of member dissatisfaction and flight are friction in the member journey, Amazon Effect, disruption, and lack of an innovation capability. This article will cover what actions to take to retain members and improve member user experience (MUX).
Click here to learn more about the actions credit unions can take to retain members and improve member user experience (MUX).
Don't forget the additional free materials created to help your credit union assess their current state. To gain access to them, please click the link featured at the bottom of the CUtoday article, it will take you to a sign-up page, enter in your email. In return, you will receive access instructions to the additional resources