In the first article written for Cutoday about the drivers of decreasing credit union member satisfaction, it covered member journey friction and the Amazon effect. The second article has now been published and covers two more drivers, disruption and innovation.
Click here to learn more about the most common disruptive firm that currently has a relationship with your member and an innovation process that can help you fight the disruption!
Don't forget the additional free materials created to help your credit union battle disruption and build an innovation capability!
To gain access to them, please click the link featured at the bottom of the CUtoday article, it will take you to a sign-up page, enter in your email. In return, you will receive access instructions to the additional resources.