Every (Member) Journey Needs a Road Map


This series has addressed the drivers of decreasing member satisfaction and actions to take to reduce flight and increase engagement. This last article will address a key component to success, road maps.

Click here to learn more about crucial road map elements and what makes road maps successful.

Don't forget about the free stuff!

The bonus material is four different road map samples:

  • Friction road map

  • Data governance

  • Building data analytics capability

  • Credit union sample of a data transformation road map

To get your fabulous free materials, please click the link featured at the bottom of the CUtoday article, it will take you to a sign-up page, enter in your email. In return, you will receive access instructions to the additional resources.

Happy Learning!

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