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Member Experience 

10 x the MX

Building a Data-Infused Workplace

Are you ready to unlock the full potential of your credit union and elevate the lives of your members? 10x the MX leverages cross-functional teams to create collaborative, effective solutions driving meaningful impact. We specialize in helping credit unions activate their data to accelerate and elevate their members' lives. Specifically, we quickly help you:

  • Create a distinctive member experience powered by data and obsessive member focus.

  • Leverage the power of cross-functional teams that generate high-speed innovation and result in a strong pipeline of new products to meet member needs.

  • Build a robust data consumption capability to propel the credit union to scale quickly and efficiently and stay competitive.

To learn more, we have curated the following case study, articles, and suggested chapters in the book. 

Of course, our favorite way to learn is from you. Please click here to set up some time to chat.

Curious about the current state of data at your credit union?

Take this quick data success assessment to find out.

Increase member experience and satisfaction

Improve organizational efficiency and processes 

Empower credit union talent, boosting satisfaction, building critical thinking and execution capability

Let's Learn

Enjoy a deeper dive into the subject matter with a case study & book


Corning Credit Union

The credit union recognized their data consumption culture was immature. Building a data consumption capability is equal parts critical thinking and confidence. What Corning was looking for was an educational solution that could deliver the following:

  • a critical thinking framework

  • an application component to measure learner proficiency

  • a framework to make data more accessible and user friendly

  • work across all credit union departments

  • leverage the uniqueness of the Corning Credit Union culture. 

CU Broadcast Interview 

Tom Foster, Corning Credit Union's Director of Product & Project Management, and Anne Legg, Founder of THRIVE share greater details about the 10x your MX framework and how it positively impacted Corning's talent and membership.

Tom and Anne identified three key deliverables from this engagement.

  1. It delivered a framework that enhanced data consumption capabilities, increasing member experience and satisfaction.

  2. It improved organizational efficiency and processes.

  3. It empowered credit union talent to develop critical thinking and execution skills, increasing member satisfaction.

Tom emphasized leveraging data and adopting a cross-functional approach; the credit union made significant strides in enhancing member experiences and satisfaction.

The Book 

Big Data/Big Climb:

A credit union playbook for leveraging data and talent to achieve revolutionary member relationships

This book will provide you and your credit union with the tools you need to reduce member friction, analyze actual competition, and identify disruption to improve your members' lives and gain competitive advantage.


Suggesting reading: 
Chapters 1 & 6

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