When 2020 first started, it started like most recent years—filled with hopes, dreams, goals, and for some, the annual opportunity for a fresh start, a do-over. As we countdown the final days of this year, let's dust off our 2020 strategic "to do" list and explore what we can salvage and approach 2021 with renewal, refreshed perspective, and the gift to restart.
Here is an example:
2020 Goal: Create a roadmap to leverage our enterprise data.
What we accomplished:
To pivot to a remote work environment
Increase uses of digital channels by members
Acquired more data about our members via their online experience
Reduced travel, increased efficiency
Innovated to harness chaos to become our "new" normal.
What we can leverage:
#1, 2, 3, 4, & 5
2020 goals re-imaged for 2021
Assessing the current state of credit union data condition
This involves the following;
Identifying the member problem we using data to solve
Reviewing enterprise data strategy and its alignment to the member problem and strategic plan
Evaluating the formality of the data governance program
Clarity on data consumption by talent
Creation of workplace adoption
2. Based on current state assessment - create a feasible roadmap
Data is one of a credit union's most robust assets. 2021 is an excellent year to determine an enterprise pathway to harness it.
Looking for gift ideas for your team?
Give the gift of knowledge
Written for credit unions by a credit union expert, Big Data/Big Climb: A credit Union playbook for leveraging data and talent to achieve revolutionary member relationship has been hailed as a "must-have". The book cuts through techno-jargon and translates data transformation concepts into a playbook filled with real-world examples, assessment guides, and other tools needed to reduce member friction, analyze actual competition, and identify disruption to improve the lives of its members and gain competitive advantage.
What if I want something more interactive than the book?
For the same time it takes to enjoy your lunch, you could be learning about the competition, disruption, and member spend trends, so why not do both! Click here to learn more about the variety of data education experiences available.
Wish you could see your member spend, cash flow plus actual competitors, and disruptors?
In 90 days or less, THRIVE can harness your member data and fill in these knowledge gaps in less time and money than you can think!
Let's see how we can work together in 2021 to uncover new revenue sources, reduce member friction, and increase talent productivity
Click here to learn more.